FAQs

Find the answers to all of your questions about our art gallery and collection of art available to buy online.

What does Oshun Oxtra mean?

Well, it doesn’t mean anything really. Originally the Oshun Oxtra was a river boat in the Moomin series of tales by Tove Jansson. In the tales, Moominpapa builds the boat to go on his travels with his friends and we feel that is exactly what we are doing, albeit a metaphorical journey.

How can I pay for my prints & products?

Oshun Oxtra transactions are processed by PayPal in £(pounds sterling) by credit or debit card or from a Paypal Account. All postage costs will be added to your order at the checkout.

You do not need to have a PayPal account to use this service, it is simply a secure portal for online payments using a credit or debit card.

We do not accept payment by cheque or bank transfer.

How much does postage cost?

All orders being shipped within the UK are calculated on a product by product basis and includes the cost of packaging your orders safely.

  • Prints will be shipped in either rolled in a very strong tube or in a large rigid envelope.
  • Jewellery is boxed in appropriate sized jewellery boxes.
  • Paintings are wrapped and packed according to painting size and frame type (if any) and individually priced according to weight.

We use a lot of recycled cardboard and boxes as part of our commitment to recycling so sometimes your package may not look as pretty as its contents!

Large pieces or multiple items may be shipped using a courier company and may entail extra shipping fees – these will always be discussed with you before any arrangements are made.

All items will require a signature.

Do you post internationally?

Shipping overseas will be sent via Royal Mail’s International signed for service. Please note that shipment to non UK countries may be subject to import duties and tax – Oshun Oxtra takes no responsibility for these charges.

How long will it take to deliver my order?

UK items will be sent via Royal Mail, Recorded Delivery (Signed for) or Special Delivery.

We aim to dispatch your parcel within 3 working days of receiving and processing your payment.

If you require items by a certain date please email us immediately after placing your online order with a date you need it by and we will make every effort to get it to you.

What if I am not happy with my order?

We do not offer refunds unless your item is damaged and cannot be exchanged for another print in that run or a like for like product of the same value.

You may return your item for exchange ONLY within 14 days of recieving your order.

Some monitors may display colours of prints incorrectly and the artwork may vary slightly from the colours you see on screen. Hand made prints may have small variations in colour or print quality from the image on the the website, due to the nature of some of the printing processes used. We will always send the best quality print in the edition.

Please refer to our Terms and Conditions for more information.

Where's my item?

If your item does not arrive within 20 days of placing your order, and you have not received correspondence from Oshunoxtra informing you of a delay in delivery please contact us. Risk of loss passes to you once the item has been passed to Royal Mail. All items will be sent and tracked by Royal Mail. If a courier is used, for large or multiple items, a tracking code will be provided.

Do you take artist submissions?

We are not taking submissions from artists at this point so please do not send any unsolicited mail to us.